Your satisfaction is fundamental to us. If for any reason you are not fully satisfied with your purchase, Herzel offers the possibility of returning the item within 14 days of receiving the product.

Jewellery must be returned intact, unworn, and in its original packaging, accompanied by the warranty certificate.

Any returns must be sent to the following address: HERZEL DAL 1840 S.A.S. DI FRANCESCA E MONICA ERZEL - via Flavia 49/51 - 00187 Rome

Once the product's integrity has been verified, we will proceed with a refund via the payment method used at the time of purchase.

To initiate a return request or receive assistance, please contact our Customer Service, who will be happy to guide you through every step with the utmost care and availability.